Refund policy

Returns and Refunds

All Holo House frames are made or prepared to order. All sales are final once an order is placed, and we do not accept returns, exchanges, or change-of-mind cancellations.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email holohousecollectibles@gmail.com as soon as possible after delivery. Include your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

Order changes

Please review your card type, frame size, and delivery details carefully before ordering. If you notice an error, contact us immediately. We cannot guarantee changes after production has begun.

Refund processing

When a refund is approved for a damaged, defective, incorrect, or unfulfilled order, it will be returned to the original payment method. Processing time may vary by bank or payment provider.